Privacy Policy

Last updated: May 2025

Sub-Zero, Viking & Wolf Appliance Repair ("we," "us," or "our") operates the website subzerovikingwolf.us. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website, call us, or use our services.

Information We Collect

We may collect the following types of information:

Contact information you provide through our forms or by phone: name, phone number, email address, and service address
Appliance details such as brand (Sub-Zero, Viking, Wolf, etc.), model number, and description of the issue
Device and usage data collected automatically: IP address, browser type, pages visited, time on site, and referring URL
Phone call data including call duration and the phone number you call from, used for service coordination and advertising attribution

How We Use Your Information

We use the information we collect to:

Respond to service requests, schedule appointments, and provide repair estimates
Communicate with you about your repair status, follow-up, and service reminders
Improve our website, services, and customer experience
Measure the effectiveness of our advertising campaigns

Cookies and Analytics

Our website uses cookies and similar tracking technologies. Specifically, we use:

Google Analytics to understand site traffic patterns, page views, and visitor demographics
Microsoft Clarity for session recording and heatmaps, helping us improve site usability
Google Ads conversion tracking to measure the performance of our advertising

You can manage or disable cookies through your browser settings. Disabling cookies may affect some site functionality.

Third-Party Services

We do not sell your personal information to third parties. We may share data with trusted service providers who assist in operating our business, including:

Scheduling and dispatch software
Analytics and advertising platforms (Google, Microsoft)
Payment processing services

These providers are bound by their own privacy policies and contractual obligations to protect your data.

Data Retention

We retain your contact and service information for as long as necessary to fulfill the purposes outlined in this policy, provide ongoing service, and comply with legal obligations.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of electronic transmission or storage is 100% secure.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time. Arizona residents may have additional rights under applicable state law. To exercise these rights, contact us using the information below.

Children's Privacy

Our website is not directed to children under 13 and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or your personal data, contact us:

Sub-Zero, Viking & Wolf Appliance Repair
Tempe, AZ
Phone: (602) 848-4455
Website: subzerovikingwolf.us